Ducted Heat Pump Maintenance and Repair

We needed our air con de-gassed for some other work to be done on our property. Even though Steve said they were fully booked, he went the extra mile to try to help and managed to fit us in at very short notice. The guy who came to do the job was really efficient and good. Thank you so much for the fantastic customer service!

We had a great experience with this company and highly recommend them. Steve was responsive from start to finish, the installers were on time and professional, and the communication was excellent throughout. We’re very happy with the results and would gladly use this company again.

Steve and Matt were amazing at sorting out and installing AC in our commercial building. Came out with the best solution vs other guys we tried. Really easy and great communication.

Amazing work team, thanks a lot for the accuracy and efficiency. Highly recommended!

Very easy to deal with and installed to the highest standard. Very good value. Highly recommend to anyone looking at installing any Aircon systems.

Great end to end experience from the quote through to the install. The team did a nice and tidy job with the install of both a high wall and a ducted system for us. Highly recommended!

Fantastic company to work with from start to finish. Communication was clear and consistent throughout the entire process, from the initial quote right through to installation. The installation team was polite, professional, and took great care to ensure everything was fitted perfectly. Couldn’t be happier with the service and the end result. Would highly recommend them.

Highly recommend this company. Steve contacted me within an hour of asking for a quote and came out to assess the same day. The installers were prompt and did a great job. The service and communication from this company was amazing

Great quote,
excellent team, installation went very well, I'm very pleased,
would certainly recommend.

Steve and the team installed heat pumps in the house the day after we settled before we moved in.
Very efficient install, great communication and really easy to deal with. Would recommend to anyone needing heat pumps installed.

Responsive. Affordable. Quick.
Steve and the team provided excellent service from start to finish. Steve came out for a quote within hours of my initial enquiry. He was patient with me bumbling my way around the old aircon and heatpump units and helped me find an economical solution to bring my heating up to Healthy Homes specification and double-checked the assessment to ensure that we chose the right wattage and capacity.
Apart from its utility, the unit, a 73KW Panasonic number looks a million bucks in situ and has subtly facelifted the space on account of being a more modern, white unit.
Regretfully, I have forgotten the name of the technician who came to do the installation but he was excellent and updated the circuitry which will solve some issues with tripping the previous setup had.

The most amazing experience. The team from start to finish was exceptional. They made the whole process so easy and we had the best experience. Steve and the team made sure our unit was best suited for our home. We are so thankful and would highly recommend. Thanks!

Great service, competent, efficient, and lovely, patient tradie!

Prompt service from inspection to getting quote. Installers tidy and professional. A great job all round. I highly recommended this company

I would give 10 starts to these guys if I could. Steve replied and came around to quote almost immediately after my inquiry. Our layout was a bit tricky, but he figured out the best way to position the heat pumps. On the day, Ethan and Matt turned up on time, which was already a win for me. They were professional, engaging, checkin in with me and being respectful. They worked so hard to finish the install and I couldn't be happier with the outcome. Everything looks and works perfect. Highly recommend to everyone and will be using their services again for my parent's house. Great work team 👍

Great service - Steve was quick on giving an affordable quote. Installation was well considered, even in spite of our requests. If you're looking to install an aircon - these guys were quick and efficient.

Had full house ducted installed this week and so far so good. Good service through and the team did a decent job on the fitting.

They removed the old unit while they were at it and placed the outtake in a better location even though it was a last minute change.

Had a ducted unit replaced.From site visit, quotation and installation, Steve and Matt were super professional with great communication. Highly recommended. A+++

We bought the Diaken central heating system in August 2021. From day one, our lounge of 5 bedroom house, never gets warm enough and mostly is just cold as switched off. We requested help for few times. They attendeded once and replaced the thing and still no effect. Very hard to get in touch. Not so
effective product after paying $14,000. Do not recommend.

Had a heat pump installed today after only ordering it a week ago and I can’t rate the installers highly enough. They were punctual, friendly, communicated the process well, and cleaned up after themselves. Overall a stellar job.

From initial inspection to quoting and to installation the team at Air Conditioning Group were absolute professionals, very happy with the installation.

We are very happy with Prestige Aircon. From sales to installation, fast and efficient service. We would recommend this company.

Very knowledgeable and highly professional team. Couldn't ask for better service and thoroughly recommend.

Free quote, healthy homes calculations and report. Very quick communication, even in the evenings. Visited the physical office prior to paying 50% deposit to be certain (fear of scams). Rental installment, tenants are delighted. 'Like night and day compared to the old one', I am a happy customer! Thanks to Steve Robertson and Matt.

So impressed with North Shore Heat Pumps. Tim was super responsive to my enquiry, very helpful & professional. Our heat pump was installed within a week & the installer was very polite, efficient & tidy. A great company to deal with. I highly recommend them.

We just had five air conditioning units installed by Air Conditioning Group. Firstly, they have been punctual from their initial quotation and communication has been great. They arrived on time at 8 am and got straight into installing the units without delay. They were professional, well mannered and organised. They completed the installations at around 5pm and we are very happy with the result. They will be installing another three units at our place of business next week. We highly recommend them! Thank you.

I have happily paid the outstanding balance, coming from Scottish ancestry, this is high praise indeed!!

The installation team were fast, efficient and friendly to chat with, all of the rubbish was removed from the premises and the house was as clean as it possibly could be, in view of the muddy state of the garden. The quote was less than at least two competitors.

The ducting has all been put in the ceiling, so there are no unsightly ducts running all over the place, this is over and above what I thought I was quoted for , furthermore I was relieved to establish that my ceiling was quite clean and that there are no rodents in there (additional free service) which is very much appreciated, based on my fear of the fury little fiends!!!

During the course of the installation, the lawnmower guy came and did the lawns, as he came through the gate, some of the grass and mud splashed onto the white outside wall. Quite some time later, one of the team used the outside hose to clean off his ladder, he noticed the messy wall and used the hose to clean it off, while he was there.

Wow, just wow, it's the little things like that which turn a positive customer experience into an absolutely delightful one!!

I have no hesitation in recommending or even actively encouraging other customers to use this service.

Air Conditioning Group is a credit to all New Zealand installers and I only wish that other companies showed the same pride, expertise and exceptional customer service that I witnessed today.

Signing off, in shorts and a T shirt admiring my beautiful air conditioning with a Pinot Gris!!

Again, thank you for your excellent service!

Penny Cotton & Simba!!

Arrived on time . Cleaned and tidied area after installation.
Was upfront at quoting about need for using of powerboats due to size of unit ( and the only persons to do so! ) very very professional.

Very pleasant and professional. Would recommend to others.

I'd recommend this company to anyone considering heat pump installation. They're efficient, and work to a very high standard with good attention to detail. Communication was excellent throughout and the end result is very neat and tidy.

Absolutely seamless responsive high standard of service from Steve Robertson and his team.(Replaced a old heat pump )Highly Recommended.
Regards Caroline W

Great service and workmanship. Also quicker and cheaper than one of the major installers.

Excellent communication, fast turnaround, value for money. Quickly installed new heat pump to replace 12 year old unit. Steve was great to deal with, would highly recommend.

Highly recommend. Professional, timely and faultless install - thank you

A quick and efficient install by a friendly and professional team.
The recommendation and selection of units to use was done well.

Highly recommend these guys, we talked to all the bigger companies about our requirements. Steve was the only one who could not only recommend a system (Ducted heat pump) to meet our needs, but was knowledgeable on the pro's and cons of what we wanted and where the best value for money could be had. Very competitive on price, no hidden costs or surprises after the quote. Delivered exactly what we asked for within a couple of weeks.

Matt and his install team were helpful, clear and efficient, gave us a head's up on some maintenance he though we might like to look into they noticed when in the roof space (not related to them) also returned to reposition one of our vents after we felt it was in the wrong position with no questions asked or additional cost.

Will definitely use again should the need arise.

I recently had the pleasure of working with Steve and Matt from Air Conditioning Group, and I must say, I was extremely impressed with their level of professionalism and expertise. From the moment I contacted them, they were incredibly helpful and responsive, answering all of my questions and concerns in a timely manner.

Once they arrived at my home, Steve and Matt quickly assessed the situation and provided me with a detailed plan of action. They were able to fix my air conditioning unit in no time at all, and I was blown away by their knowledge and skill.

Not only did Steve and Matt do a fantastic job, but they were also incredibly polite and friendly. They made sure to clean up after themselves and even gave me some tips on how to maintain my air conditioning unit in the future.

Steve’s sales and customer service acumen was second to none. Followed up with Matt’s expertise and attention to detail throughout the installation process. Highly recommended to anyone looking for a hassle free air con solution.

I engaged AirCon Group to install air conditioning systems into my Epsom and Mt Eden rental properties. The service from Steve and his crew was excellent and the installation was meticulous with a very fine attention to detail. I will only be using AirCon group when it is time to replace the heat pumps in my other properties.

Recommend big time! Awesome bunch.

Recommended by an experienced commercial quantity surveyor for our house. The service we received was faultless. They recommended the best solution for our 2 storey home, which combined ducted heating and cooling. The installation was seamless - prompt, tidy, knowledgeable and friendly. All at a competitive price. We are very impressed and would wholeheartedly recommend.

Very responsive and efficient. Quote done promptly and installation the following week. Very happy with the service

A friend recommended these guys so sent them an enquiry. They got back to me really quickly and we worked out a solution to a semi tricky job. Their communication was great and the job was done much quicker than i'd anticipated! the end result is perfect. I'll be recommending them to my friends too :)

Steve from Air Conditioning Group was very professional and on time with this Job. He was accurate with his initial quote and the invoice was not anymore than originally estimated. I highly recommend this company and will definitely use them again.

Had a seamless experience with these guys. Called up with a pretty tough install brief which a couple other businesses couldn't find a solution for. But they came back with a really good plan which works perfectly. Good communication throughout the whole job and walked me through the stages as have never done something like this before. We'll definitely be using them again for upcoming job.

Steve provided fantastic service and remained communicative throughout the entire process. Matt was a fabulous installer and did the job quickly. Very happy.

Good quality work and didn't charge extra to come back and answer some questions I had